Booking policy

We want every coaching session at DW MTB Coaching to run smoothly and safely. Please take a moment to read our booking policy below – it covers everything you need to know about amending your booking, cancellations, refunds, and what to expect on the day. If you have any questions, just get in touch!

Please read our booking policy carefully before confirming your session.

Amending your booking

  • You can amend your booking up to 48 hours before your session.
  • To change your date or time, please contact us by email or social media.

Cancellations & refunds

  • Cancellations made more than 48 hours before your session: Full refund or reschedule at no extra cost.
  • Cancellations within 48 hours of your session: Non-refundable, but we’ll do our best to reschedule.
  • If DW MTB Coaching needs to cancel (e.g. severe weather or coach illness): You’ll receive a full refund or a chance to reschedule.

No-shows

  • If you do not attend your session without prior notice, the booking is non-refundable.

Group sessions

  • No minimum group size required. Sessions run with any number up to 6 riders.

Late arrivals

  • Please arrive 10 minutes early. Late arrivals may result in reduced coaching time.

Medical & waiver forms

  • All participants must complete a waiver and provide medical information before joining a session.

Questions or changes?

  • Contact Dan at least 48 hours before your session for any changes or questions.
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