Privacy policy

Last updated: 18 June 2025

1. Who We Are
DW MTB Coaching provides mountain bike coaching services in the Forest of Dean and surrounding areas. Our website address is: dwmtbcoaching.com.

2. What Personal Data We Collect & Why

Contact Information: When you use our booking forms, contact forms, or sign up for updates, we collect your name, email address, phone number, and any other info you provide. This helps us manage bookings, reply to queries, and keep you updated.
Medical & Consent Forms: For coaching sessions, we collect medical information and photo permissions to ensure your safety and comply with legal requirements.
Payment Details: If you book or pay online, your payment details are processed securely by our payment provider. We do not store your card details.
Usage Data: We may collect anonymized data about how you use our website (e.g., pages visited, time spent), to improve our services.

3. How We Use Your Data

To process bookings and deliver coaching services.
To contact you about your sessions or respond to your enquiries.
To send updates, offers, or newsletters (with your consent).
To comply with legal obligations (e.g., insurance, health & safety).
To improve our website and services.

4. How We Store & Protect Your Data

Your information is stored securely, with access limited to the business owner.
Medical and consent forms are kept confidential and only used for session safety and legal compliance.
We use industry-standard security measures to protect your data.

5. Sharing Your Data

We do not sell or rent your personal data.
We may share your data with trusted third parties only when necessary (e.g., payment processors, insurers, legal authorities if required).
Photos or videos may be used for marketing only with your explicit permission.

6. Your Rights

You can request a copy of your data, ask us to correct or delete it, or withdraw consent at any time.
To do so, please contact us via the website form or email.

7. Cookies & Website Analytics

Our website may use cookies to enhance your experience and collect anonymized analytics. You can control cookies through your browser settings.

8. Contact us

For any questions about this policy or your data, please contact Dan via the website contact form at dwmtbcoaching.com.